Sacred Exchange Policy

At MoiraFlux, we view each reading as a sacred exchange of energy between you and our collective of human astrologers. Once this celestial work begins, the cosmic connection has been established and the interpretive process is set in motion.

Our astrologers dedicate significant time and spiritual energy to hand-crafting your personalized reading. This sacred labor begins immediately upon receiving your birth information and cannot be undone once the cosmic wheels are in motion.

We believe in the integrity of this sacred exchange and maintain our commitment to delivering exceptional cosmic wisdom rather than offering returns on completed spiritual work.

Due to the deeply personal and time-intensive nature of our human-crafted interpretations, all sacred exchanges are considered complete once our astrologers begin working with your celestial chart.

The moment you provide your birth information and complete your sacred exchange, our collective begins the interpretive process. This spiritual work involves accessing your cosmic blueprint and channeling celestial wisdom specific to your journey.

Once this sacred work has commenced, the energy exchange cannot be reversed, as the cosmic insights have already been accessed and the interpretive labor has begun.

While we maintain the finality of our sacred exchanges, we are deeply committed to your satisfaction with the cosmic wisdom you receive. If you have concerns about your reading, we encourage open communication with our collective.

Should you experience any issues with the delivery, quality, or content of your reading, please reach out to us within 7 celestial days of receiving your cosmic guidance. We will work within our collective to address your concerns and ensure you feel honored in your journey with us.

In rare cases where technical issues prevent proper delivery or where our collective acknowledges a significant error in service, we will work with you individually to find an appropriate resolution that honors both your investment and our sacred practices.

This Refund Policy shall be governed by and construed in accordance with the laws of England and Wales.

Any disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the courts of London, UK.

We value your trust and want you to feel completely supported in your cosmic journey. For any concerns about your reading or our services, please reach out to our collective within 7 days of receiving your guidance.

aura@moiraflux.com

Our collective approaches each concern with the same care and attention we bring to our astrological work. We are committed to ensuring your experience honors the sacred nature of our exchange while maintaining the integrity of our spiritual practices.

Before beginning your cosmic journey, we encourage you to review our service descriptions carefully and reach out with any questions about what to expect from your chosen path.

Understanding the scope and nature of your selected reading helps ensure alignment between your expectations and the cosmic wisdom our collective will provide for your unique celestial blueprint.

We believe that clear communication before the sacred exchange begins is the foundation of a meaningful and satisfying cosmic journey together.

All purchases are processed securely through Etsy, a platform trusted in 190+ countries. This ensures safe checkout, buyer protection, and transparent reviews for every order.

By choosing Etsy, we guarantee both the sacred quality of our readings and the international payment protection you deserve.

As our collective grows and our understanding of sacred service deepens, we may refine this exchange policy to better serve our community while maintaining the integrity of our spiritual practices.

Any updates to this policy will be posted on our website with clear indication of changes and their effective date. These updates reflect our ongoing commitment to transparent and honorable practices.